> ## Documentation Index
> Fetch the complete documentation index at: https://docs.subtotal.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Rewarding linked accounts
> Set up Rivo to reward points when customers link a retailer account.
## Create a Custom Action in Rivo
In your Rivo admin, navigate to the Loyalty Program and click `Add Another Way to Earn`. Choose `Custom Action`.
Give the action a name (e.g. `Link an Account`). The points you set on the rule will be overridden by Subtotal, so you can leave them at a placeholder value (e.g. `1`) — the actual reward comes from the Subtotal-side configuration you'll set up next. Save the rule.
Keep the **Action Name** value handy — you'll use the exact same string in the matching Subtotal action.
## Add the action in Subtotal
In the Subtotal Dashboard, navigate to your [Rivo integration](https://dashboard.subtotal.com/integrations/rivo) and click `Add action`.
Choose `account.linked` as the event, and set **Action name** to the same value you used on your Rivo Custom Action. Optionally restrict to specific retailers.
Set the **Points** field to the number of points you want to award. Subtotal sends this value to Rivo as `points_amount` on every `account.linked` event, so whatever you set here is what the customer receives.
Click `Create`. Subtotal will now trigger the matching Custom Action in Rivo whenever a customer links a qualifying retailer account.
Because Subtotal always supplies `points_amount`, the points configured on your Rivo Custom Action rule are effectively overridden. You can leave the rule's points at a placeholder value — the actual reward comes from the Subtotal **Points** field.
Points are awarded on the first successful activation of each connection. Re-authenticating an existing connection (for example, after a retailer password change) does not re-award points. Creating a fresh connection after a disconnect will.