> ## Documentation Index
> Fetch the complete documentation index at: https://docs.subtotal.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Introduction

> Connect Klaviyo and configure how customers are identified.

## Overview

Our integration with [Klaviyo](https://klaviyo.com) enables brands to create customer segments and trigger automated flows using verified retail purchases and account connection events from Subtotal.

This integration makes it easy to:

* Segment customers based on real-world retail purchases
* Trigger flows when customers link or unlink accounts
* Engage with retail customers in real-time

Connect your Klaviyo account to get started.

## Connect your Klaviyo account

Sign in to the Subtotal Dashboard and connect your Klaviyo account to enable the integration.

Navigate to [*Integrations → Klaviyo → Connect*](https://dashboard.subtotal.com/integrations/klaviyo)

Click the **Connect Klaviyo** button.

<img src="https://mintcdn.com/typecastleinc/rWC4pMP5Mv_G5OWc/images/integrations/klaviyo/klaviyo-inactive.png?fit=max&auto=format&n=rWC4pMP5Mv_G5OWc&q=85&s=5ad5e97cadfe55c6e81d20ed19815546" alt="subtotal klaviyo integration" className="rounded-lg border border-gray-100" width="2122" height="718" data-path="images/integrations/klaviyo/klaviyo-inactive.png" />

Review permissions then click **Allow**.

<img src="https://mintcdn.com/typecastleinc/-z3jOmmxdqgA1sev/images/integrations/klaviyo/klaviyo-oauth.png?fit=max&auto=format&n=-z3jOmmxdqgA1sev&q=85&s=ea539b95c2345dfa7b039700567534b9" alt="klaviyo oauth" className="rounded-lg border border-gray-100" width="2440" height="1328" data-path="images/integrations/klaviyo/klaviyo-oauth.png" />

You should now see an `Active` status on the Klaviyo integration page.

<img src="https://mintcdn.com/typecastleinc/-z3jOmmxdqgA1sev/images/integrations/klaviyo/klaviyo-active.png?fit=max&auto=format&n=-z3jOmmxdqgA1sev&q=85&s=7741950cbddba74a1b9b85731fff6524" alt="klaviyo active" className="rounded-lg border border-gray-100" width="1940" height="684" data-path="images/integrations/klaviyo/klaviyo-active.png" />

## Configuration

After connecting, you can adjust how Subtotal matches your customers in Klaviyo.

| Setting                 | Description                                                                                                                          |
| ----------------------- | ------------------------------------------------------------------------------------------------------------------------------------ |
| **Customer Identifier** | The field on the connection to use when identifying the customer in the Klaviyo platform: **Email**, **Customer ID**, or **Mobile**. |

<img src="https://mintcdn.com/typecastleinc/-z3jOmmxdqgA1sev/images/integrations/klaviyo/klaviyo-customer-id.png?fit=max&auto=format&n=-z3jOmmxdqgA1sev&q=85&s=1075301cdf124f9fc088bc9f6a4033f6" alt="klaviyo customer id" className="rounded-lg border border-gray-100" width="2300" height="1250" data-path="images/integrations/klaviyo/klaviyo-customer-id.png" />
